FAQs

These are the questions we get most commonly get asked. If your question hasn’t been answered here or in Candle & Diffuser Care, please email info@luxehousemelbourne.com.au

 

WHERE ARE YOUR PRODUCTS MADE?

Each one of our candles and diffusers is hand-poured, packaged and sent from our Melbourne warehouse.

ARE YOUR PRODUCTS VEGAN FRIENDLY?

Yes. We do not test on animals and our products are 100% free from animal or animal-derived components.

I’M NOT SURE WHAT SIZE CANDLE TO PURCHASE, WHAT CAN YOU SUGGEST?

Our midi candle (235g) is best for small bedrooms, bathrooms and studies. Our large candle (370g) is best for large bedrooms, kitchens and small living spaces. We suggest burning two of our large candles if you have a large living/dining area. The 8-10 Rule is helpful when trying to figure out how many candles you may need to permeate the area: Place a 226 gram candle for every 3 metres radius of room space. 

CAN YOU TELL ME MORE ABOUT YOUR FRAGRANCE OILS?

Our current range of candles contain synthetic fragrance oils. Synthetic in that they are not formulated directly from plant origin. We use oils made specifically for candles to ensure best performance. Fragrance oils work better than essential oils in candles as fragrance oils are fine-tuned for the wax and fragrance oils typically throw a stronger scent. We use a minimal amount of fragrance, but still enough to obtain a great scent throw. We use safe, high quality fragrance oils from verified suppliers and all of them are made right here in Australia. Our oils are certified as safe by the International Fragrance Association (IFRA). More information can be found about them here. 

WHAT WICK IS USED IN YOUR CANDLES?

It is of utmost importance to us to provide you with nothing but the best of quality, even down to the wicks we use in our candles. The size and the type of wick we use are crucial to your health and safety and also ensures the best burn. We use 100%, lead-free cotton wicks. The wick plays a key role - it delivers fuel (wax) to the flame. Too much fuel and the flame will flare and soot; too little fuel and the flame will sputter out. We rigorously test to ensure we are delivering the safest possible product.

CAN I RE-USE MY JAR?

Our candle jars have been carefully designed to ensure they are environmentally friendly. They can be either repurposed stylishly or simply recycled. After cleaning out the leftover wax with warm soapy water, use the jar as a make-up brush holder, to grow herbs in or use as a stationery cup, etc.

After rinsing out any remaining oil from your diffuser jar, simply pop a flower bud in the jar and voila! A cute bedside vase.

WHAT PACKAGING DO YOU USE?

We have carefully selected biodegradable materials to support our products during the shipping process. We use biodegradable cardboard boxes and recyclable tissue paper instead of plastic bubble wrap. To secure our boxes, we use Biogone landfill-biodegradable tape. All stickers are also recyclable.

WHY DO I HAVE TO TRIM THE WICK BEFORE EACH BURN?

Trimming the wick prevents burnt wick dropping into the wax, it helps maintain a strong scent throw and ensures the correct flame height. Trim to 4mm before each burn to maintain good candle performance. The best way to trim the wick is with a wick trimmer.

WHY IS THE CANDLE FLAME HIGH AND WHY IS IT SMOKING?

This means the wick is too long. If either or both occurs, please extinguish the candle and trim the wick further.

HOW DO I GET THE MOST OUT OF MY CANDLE?

To ensure longer candle life, please follow candle care instructions provided. Burn times will also vary depending on environmental temperature and fragrance.

MY CANDLE HAS TUNNELED, WHAT DO I DO?

Tunneling can be caused by the wick being trimmed too short, the candle being blown out before a full wax melt pool has been achieved or if the air temperature is too cold. The trick is to get onto this issue sooner rather than later as it becomes more difficult to fix the longer you leave it. To fix tunneling, follow the simple steps below:

1. Light your candle.
2. Wrap a piece of aluminium foil around the outside of your candle (either all the way around, or partially around), with the top hanging over the areas where the wax has built-up. Ensure you leave an opening in the centre to allow the wick to get enough oxygen.
3. Burn candle for as long as it takes (without exceeding 2.5 hours for the midi candle and 4 hours for the large candle) to melt all the wax to an even, level surface.
4. Remove foil AFTER you have blown out the candle and it has cooled down.

CAN I GET RID OF THE BLACK MARKS ON THE INSIDE OF THE JAR?

Coconut wax can produce soot on the jar if the candle is not cared for properly. Extra smoke can occur if the candle is burnt for longer than recommended (midi candle 2.5 hours, large candle 4 hours) and if the wick is not trimmed regularly (we suggest trimming before each burn). The extra smoke creates the black soot. If you have this issue, once the candle has COOLED, simply wipe down with a damp cloth/paper towel (do not use any cleaning agents).

WHY HAS THE CANDLE WAX GONE YELLOW?

We do not use UV inhibitors in our candles, which has a downside - the wax may turn yellow. If left exposed to direct or indirect sunlight, your candle will slightly discolour. We suggest storing your candle in a cool, dark place to keep it white. In addition to this, particular fragrance oils which contain vanillin or citrus may also cause this issue. This will not affect how the candle performs.

WHY ARE SOME SCENTS STRONGER THAN OTHERS?

The perception of fragrances can vary due to various factors such as the style of the fragrance and its composition by the perfumer. Additionally, our mood, alertness level and the surrounding environment contribute significantly to how we interpret a scent. For instance, a fragrance encountered at 9am may be perceived differently between 1pm and 3pm when our circadian rhythm tends to dip, leading to sluggishness. 

WHERE SHOULDN'T I BURN MY CANDLE?

Please keep your lit candle away from draughty areas such as near a window, a fan or air conditioning/heating vents. Please ensure your lit candle is a safe distance away from other objects such as plants, clothes, curtains and the wall. Always burn your candle on a stable surface.

CAN I MOVE THE CANDLE WHILST IT'S BURNING?

No! You could burn yourself if you attempt to move the burning candle. Please do not touch the jar when the wax is liquified. Candles have an open flame which makes the wax and the metal jar very hot. Please stop burning your candle when there is 1.5 cm of wax remaining at the bottom of the jar.

DOES MY CANDLE HAVE A SHELF LIFE?

Wax can degrade over time, therefore we suggest burning your candle within 12 months after purchase for best results. Also, brass oxidises over time due to the make-up of the metal combined with the hot, melted wax inside the jar. So get burning! 

WHEN SHOULD I STOP BURNING MY CANDLE?

To prevent the jar from overheating, please stop burning the candle when there is 1.5cm of wax remaining.

HOW LONG DO YOUR DIFFUSERS LAST?

A 100g Luxe House Melbourne diffuser will last up to 4 months (dependent on the environment the diffuser is in and if diffuser care instructions have been followed).

CAN I SEND A CANDLE AS A GIFT?

You sure can. We have beautiful linen gift cards made from woven Italian cotton available to purchase. Simply add your note at checkout and we will ensure that special someone gets your message.

DO YOU OFFER WHOLESALE PRICING?

Yes we do! Please fill out this form and one of our representatives will get back to you with further information.